At TSI, we offer a range of service options to ensure the continuous and reliable operation of your equipment.
We understand that each client is different and has unique needs. To that point, we can customize a service agreement based on your specific requirements and budget to protect your investment and assure your peace of mind. We offer extended warrenties for extra confidence.
Maintenance Options
| TIER 1 | TIER 2 | TIER 3 | ||
Emergency Service |
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Emergency Response Call Back |
1 Hour | 1 Hour | 1 Hour | |
On-site Service after initial call |
4 Hours (24/7) | 1 Business Day | 2 Business Day | |
Preventative Services |
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Preventive Maintenance Visits |
1 visit per month | 1 visit per month | 6 visits per year | |
On-site opening/closing down of the system |
Daily | 2 per year | N/A | |
Loaner Equipment |
YES | LIMITED | NO | |
On-site Emergency visit |
Unlimited | Unlimited | Unlimited | |
Training for all equipment |
Unlimited | Unlimited | NO | |
Advanced parts replacements |
24 hours for most parts | 2 Business days | Standard ground shipping | |
Access to Video Test engineering |
24 hours | During regular business hours | NO | |
Remote Diagnostic support |
YES | YES | NO | |
Preferred Pricing Discount |
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Out of warrenty equipment |
No Charge | Cost plus 20% | Cost plus 20% | |
Consumables |
No Charge | Cost plus 20% | MSRP | |
Additions and modifications |
Cost | Cost plus 30% | Cost plus 50% |
